More Jamster Complaints
July 15th, 2005 | by amarfresh |The BBC has ya article about parents who are upset with questionable advertising and reverse billing practices targeted at children. The bottom of the article has feedback from parents whose children have been taken advantage of by Jamster and other mobile content providers.
Have you had a similar experience after ordering mobile phone ringtones? Send us your comments and stories using the form below.
We had a similar problem a while ago with my son’s mobile, he was totally unaware that a one off request for a ringtone meant an ongoing subscription of £5 per fortnight. I rang the company in Germany and they stopped the subscription and issued a partial refund. Subscriptions should only be available to credit card holders so that they know the subscriber is over 18. Mr Bud says that kids are mobile phone savvy, but some are more so than others - I have seen kids offering to show others how to get to a service and then accepting the charge for “their friend”. The phone companies must put their house in order and allow parents to register when a phone is for a child and ensure the services they are offered is limited.
Steve R, Basingstoke, Hants
The same happened to my son - he requested a free ringtone (never received) and ended up with all his credit being taken. Virgin Mobile didn’t want to know as they were getting a cut of the costs. It’s very, very wrong - legalised theft ?
P Curran, Bolton
It’s relaxing to see that so many people are ripped off by there money by Jamster. I thought I was the only one. I didn’t realise it until nearly 40 euros were gone through my credit. I had to block my wap service to stop this theft by the company, so that the message won’t come in. The government should stop this so-called illegal activity, in my words, immediately.
Gaurav Rai, Dublin, Ireland
My son signed up for one ringtone costing 50p on his new phone and we got a bill for over £60 for unsolicited text messages. After reading the small print on the Jamster website I found that it should never have accepted him as a ‘member’ because he wasn’t yet 16-years-old. After complaining to Jamster and enclosing copy invoices, I did get a full refund. How you prove it when you have a pay-as-you-go phone I don’t know though. I presume they rely on this to keep the money rolling in. I hope the mobile companies can come out from behind the data protection barrier that was put up when I asked them what to do to stop the calls - they couldn’t even tell me it was Jamster that was making the calls. Something does need to be done.
Robin, Leigh on Sea, England
When I first retrieved my mobile phone, I had texted to a few sites wishing to retrieve a ringtone or a few graphics, I was only able to retrieve one ringtone, but my credit from £10 plus the credit I got the phone with went down to 11p. Anyway, I have better ways to get ringtones, and ones that are actually good.
Unknown, Middlesex
Read the many more…
Link
Related Posts
[The Price of Ringtone Fame](http://mocoblog.com/2005/06/30/the-price-of-ringtone-fame/)
[Crazy From Accused of Duping Children for Cash](http://mocoblog.com/2005/06/29/crazy-frog-accused-of-duping-children-for-cash/)
[Crazy Frog Doubled My Phonebill](http://mocoblog.com/2005/06/28/crazy-frog-doubled-my-phone-bill/)
[Misleading Ads](http://mocoblog.com/2005/06/24/misleading-mobile-subscription-services-triggers-warning-by-asa/)
[Irish Mobile Users Overcharged](http://mocoblog.com/2005/06/18/irish-mobile-users-overcharged-by-jamster/)
5 Responses to “More Jamster Complaints”
By james on Nov 5, 2005 | Reply
they are continually ripping me off too! i have a prepaid, and signed up for 2 ringtones,since then they are continually sending me messages at 5 dollars a go advertising their products. My prepaid is continually being drained by them.
By David on Apr 2, 2007 | Reply
Just letting yall know I got scammed to by Jamster. I tried like many others to get a ringtone. But it costed me $9.99 I canceled it but I don’t Know if it will charge me next month. I got that piece of junk Virgin Mobile they won’t refund it. So I’m getting a new phone.